Solution
Customer Service Automation
WhatsApp inquiry, ticketing & SLA handling — automated.
Automate inbound customer inquiries end to end: intake via WhatsApp, smart routing, ticketing, and SLA tracking, so no request falls through the cracks.
-50%
Response Time
24/7
Auto-intake
100%
SLA Visibility
1Inquiry
2Auto-Routing
3Ticket Created
4SLA Tracking
5Resolution
6Feedback
Architecture preview
How Customer Service Automation becomes operational control.
The module is designed around structured intake, governed workflow, live visibility, and audit-ready records, so each business event can be tracked from source to decision.
Role-based workspace for operators, supervisors, and administrators
Configurable approval and escalation rules
Structured records for audit, reporting, and follow-up
Live module map
Governed1Stage
Inquiry
2Stage
Auto-Routing
3Stage
Ticket Created
4Stage
SLA Tracking
5Stage
Resolution
6Stage
Feedback
Key Capabilities
WhatsApp Intake
Capture and route customer inquiries directly from WhatsApp.
Smart Ticketing
Auto-categorize and assign tickets to the right team.
SLA Monitoring
Real-time SLA countdown and escalation alerts.
CX Analytics
Track resolution time, CSAT, and agent performance.
Solution · EZIZANINS
Ready to bring Customer Service Automation to your operation?
Talk to our team and see it fit your workflow.